Getting File Attachment Issue in Verizon Email Account
Verizon email allows you to send and receive messages containing texts, photos, documents, etc in the form of attachments. But sometimes, certain users face issues while attaching files in their Verizon email. Similarly, problems with downloading attachments are also quite common. This can happen due to many reasons like size issue, internet problem, and many more. But the main thing is how to fix this problem. If you are also getting file attachment issue in Verizon email account, there is some troubleshooting you can do at your end. This article presents some easiest possible solution to your Verizon email attachment issues. Keep reading to know the details.
Basic issues related to file attachment in Verizon email
A list of certain common issues you might face while attaching files in Verizon email is given below.
- Can’t send photo attachments on Verizon email
- Problem sending emails or texts with pictures
- Send and download attachments error on Verizon email
- Problem loading Verizon email attachments in your device
- Error in uploading Verizon email attachments
- Downloaded attachment not opening in the device
- Not able to send attachment file with .exe extension
Reasons behind the Verizon Email File Attachment Issues
Some common reasons why you are getting file attachment issue in Verizon email account are listed below. Once you find out the actual reason behind this problem, it becomes quite easy to apply the appropriate solutions.
- The browser you are using is not supported or may have gone outdated.
- Sometimes, cookies and caches in your browser may also create problem with attachments.
- Your internet connection is too slow to upload or download attachments.
- The file you are trying to upload exceeds the sending limit of Verizon.
- An antivirus program installed in your system is not allowing the attachment to download.
- There is some server error creating issues and uploading/ downloading attachments.
How to fix file attachment errors in Verizon Email?
There are some easy troubleshooting steps that you can follow to fix this file attachment issue in Verizon even without much technical expertise. Below here, certain ways to resolve the attachment problem in Verizon email are discussed in detail.
- Use updated and supported browser
First of all, clear cookies and cache from your browser. Also, make sure you are using updated browser to open your Verizon email. If not, install the important updates in your browser, restart it and then try uploading or downloading Verizon email attachment. If you are not able to solve this problem by updating your web browser, you should try using another browser.
- Check the file size limit
It is very important that the attachment you are uploading and sending lies within the given limit. Any file exceeding this limit might get attached but will not be sent. You can only attach a file of maximum size 20 MB in your Verizon email. And if you are adding an image in your Verizon mail, the maximum size for that is 3.5 MB. If you want to attach files exceeding this limit, you need to send them as multiple files.
- Check internet connection in your device
The major reason behind the attachment issue in Verizon is due to slow internet speed. Make sure that you have active internet connection with good speed and your device is connected to it. If you are not getting a stable internet connection, you can restart your modem, router or data pack to fix this. Also, make sure your device is not on airplane mode.
- Turn off antivirus program temporarily
Sometimes, the antivirus software in your system can prevent the attachment from downloading. This might happen if it confuses such attachments with insecure virus containing files and therefore does not allow it to download. To solve this problem, you need to temporarily disable the antivirus and then download your attachment. However, you should only do this if you trust the sender.
- Contact your Internet Service Provider
There is a possibility that the domain that Verizon uses for uploading or downloading attachments has been blocked by your Internet Service Provider. In this case, you need to contact your internet service provider and ask them to fix the problem at their end.