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How to set IMAP account folders appear in Outlook?

Gmail IMAP folders not showing in Outlook 2016

One can easily configure their Gmail into Outlook 2016 and can send and receive emails of Gmail through Outlook. In addition to this, you can also see your contacts and enjoy other Gmail features via Outlook. Similarly you can also configure your Gmail IMAP folders to appear in the Outlook. However, due to certain problems, it may occur that Gmail IMAP folders are not visible in Outlook 2016.

Whatever are the reasons for the ‘Gmail IMAP folders not showing in Outlook 2016’ issue, one can fix them by following the measures. In this article, we are providing different ways in which you can fix the error to make the Gmail IMAP folders visible in your Outlook 2016.

How to set IMAP account folders appear in Outlook?

The easy steps in which you can configure Gmail IMAP account folders to appear in Outlook are given below:

  • Open your Outlook email account.
  • Go to the navigation pane, right-click the top folder for your IMAP account.
  • Click on IMAP Folders and select ‘Query’.
  • Select the folder which you want to show and click on ‘Subscribe’.
  • Repeat the above steps for all the IMAP folders you want to appear in Outlook.
  • You can also select multiple folders by holding the CTRL key and clicking as many folders as you want.

Possible reasons why Gmail IMAP folders are not showing in Outlook 2016

There can be different reasons that might prevent the Gmail IMAP folders to appear in Microsoft Outlook 2016. Some of the major reasons that can create the IMAP folders not showing in Outlook error are mentioned below.

  1. The recent updates installed in your Outlook 2016, may create the IMAP folder not visible problem.
  2. Sometimes, any problem with the root folder path can also cause you to experience the Gmail IMAP folders not showing error.
  3. Certain settings error in your Outlook 2016 is also the reason you are not able to see your Gmail IMAP folders.
  4. IMAP synchronization problem is another major reason for Gmail IMAP folders not visible in your Outlook 2016.

Steps to fix the Gmail IMAP folders not showing in Outlook 2016

Some troubleshooting measures that can be followed to solve the ‘Gmail IMAP folders not showing in Outlook 2016’ are

  1. Uninstalling updates in Microsoft Outlook 2016
  2. Disable the "Show only subscribed folders" option in Outlook
  3. Change the root folder path
  4. Create a new Outlook profile

All the methods given above are described here in detail.

Uninstalling updates in Microsoft Outlook 2016

Uninstalling the recent updates from your Outlook 2016 can help you the IMAP folders not showing problem. To do this, follow the steps given below:

  • Go to Start > Control Panel.
  • Click on ‘Programs and Features’.
  • Click on ‘View Installed Updates’ and search for the recent Microsoft Outlook update.
  • Select those updates and remove them.

Disable the "Show only the subscribed folders" option in Outlook

Follow these steps to disable the given option:

  • Open your Outlook email account.
  • Go to the navigation pane, right-click the top folder for your IMAP account.
  • Click on IMAP Folders.
  • In the window that opens, uncheck the ‘When displaying hierarchy in Outlook, show only the subscribed folders’ check box.
  • Click on ‘ok’ to save the changes.

Change the root folder path

Before you do this, it is recommended that you back up any existing emails or transfer to an offline location as changing the root folder path may cause the loss of saved emails. The steps to change the root folder path are provided below:

  • Open your Outlook mail and click on ‘file’ tab and select ‘account settings’.
  • Tap on ‘change’ in the dialog box that appears.
  • Click on ‘More Settings’ and select ‘Advanced’.
  • Choose the ‘Folders option’ option and go to the ‘Root folder path’ option.
  • Enter Inbox as the new path and click on ‘Save’ to apply the changes.

Create a new Outlook profile

If you are not able to fix this problem through any means, you might want to consider creating a new profile and configure the email account to view IMAP folders. The steps to create a new profile are:

  • Open Outlook and go to File > Account Settings > Manage Profiles
  • Tap on Show Profiles > Add.
  • Type a name for the profile in the profile name box.
  • Click on ‘ok’ to create new profile.